FyfeWeb - Network Issue - Newcastle DC – Incident details

All systems operational

Network Issue - Newcastle DC

Resolved
Major outage
Started 2 days agoLasted about 3 hours

Affected

Data Centres

Major outage from 2:02 PM to 2:24 PM, Operational from 2:24 PM to 5:17 PM

Reliance House, Newcastle

Major outage from 2:02 PM to 2:24 PM, Operational from 2:24 PM to 5:17 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved, and the root cause identified. Please get in touch should you have any questions, and apologies for any inconvenience this may have caused.

  • Identified
    Identified

    We have located the issue, there was a failed SFP module on a core device. This has since been replaced, and has restored service.

  • Investigating
    Investigating

    We are aware of an issue impacting connectivity at our Newcastle data centre. We believe this may potentially be a failure of a core device. We have engineers on-site investigating this as a matter of urgency. We will provide another update shortly.