FyfeWeb - Notice history

We have now seen full service recovery after swapping the affected device, this required a full reconfiguration due to various unexpected issues encountered along the way, which delayed the recovery process.

I would like to take this opportunity to apologise to you for any inconvenience caused this evening by the outage, as well as thanking you for your patience and support. These issues fall well below the standard of high quality service we want to provide, and for that we are truly sorry. Rest assured, throughout the incident we were working as quickly as possible to restore service.

We are continually investing in our network to increase reliability throughout, and will continue doing so. As always, if you have any issues please get in touch.

We have an ETA of around 60-90 minutes for full recovery, some services such as cPanel etc are recovered.

The issue has re-occurred. We are going to perform a device swap, the new device is currently being prepared.

We are still monitoring the device for any further issues.

The device has been rebooted and is now back online, apologies for any inconvenience caused. We are still monitoring for further issues, a replacement device has been sourced and will be swapped out if the issue occurs again.

We're currently checking the logs on the device but at first glance it appears as if the device crashed.

We have identified an issue with core1-dc2.wlv - one of our core routers. We are still working on a fix.

This incident has been resolved, we have observed stability since performing the swap.

Services are now back online and we are monitoring for any further issues.

The new device has been installed and is booting.

The faulty device is now being replaced. Services will drop.

We are now preparing the new device, please stand by for further updates.

The work has been delayed due to issues with travel - the engineer is 30 minutes away from the data centre and will perform the device swap shortly. The device is currently still flapping up and down.

A network engineer has been dispatched to the data centre and will perform remedial works between 10 PM and 11 PM this evening.

We have located a replacement device in stores and will organise a device replacement this evening. This will cause a drop to all services connected to this router, a time will be confirmed within the next 6-7 hours.