This incident has been resolved, with director involvement. If you require an RFO, please do get in touch. We apologise for any inconvenience caused by this outage.

We have replaced the optic with a new one, and normal service has resumed.

We have identified that the issue is related to a faulty SFP module on one of our core network links from Newcastle back to Equinix LD8 in London, most traffic passing through this link is being dropped at present, we're working to replace the module now.

This incident is now resolved and the wavelengths in question have been reintroduced to our network.

Service has remained stable for some time. Initial investigations indicate an issue with 2 wavelengths from Wolverhampton to London, causing a number of protocols to flap, interrupting traffic. We took action to disable those wavelengths which stabilised traffic. We will be reintroducing those wavelengths during a planned window late one evening to be able to monitor traffic as they're reintroduced.

After around 5 minutes of service interruption in total, we are seeing services return to normal. Please raise a ticket if you're experiencing any issues.

We are still seeing services flap, this has been raised to director-level with the upstream provider.

They have confirmed they're currently investigating the root cause of the incident.

The reboot has been completed successfully with only ~3 minutes of downtime. Thank you for your patience.

The reboot has commenced - this may take up to 20 minutes to complete.