FyfeWeb - Notice history

We are currently investigating this incident.

We are currently experiencing a network issue affecting our Newcastle Data Centre, due to an upstream provider issue. Our team is actively investigating the situation, and further updates will follow as we work to resolve the issue with them.

Details:

Location: Newcastle Data Centre
Issue: Network disruption
Cause: Core router issue

Please be aware that during this time, services at the Newcastle Data Centre may have intermittent connectivity problems. We apologise for any inconvenience and appreciate your patience as we work to fix the issue.

Thank you for your understanding.

At around 4:30 AM NTT, one of our IP transit providers NTT dropped for around 10 minutes - this may have impacted some traffic for a few minutes whilst it was rerouted automatically to other carriers. Their NOC provided the following update at around 5 AM:

“Software bug/failure. Linecards failed on the device and restored before action was taken. We will investigate with the vendor regarding the event. No further impact is expected currently.”

We’ll monitor the situation over the next few hours.