FyfeWeb - Notice history

All systems operational

Core Network - Operational

Dedicated Servers - Operational

Internal Infrastructure - Operational

Hosted Virtual Machines - Operational

VPS Hosting - Operational

Web Hosting - Operational

Notice history

Oct 2025

NTT IP Transit Maintenance
Scheduled for October 29, 2025 at 2:00 AM – 5:00 AM about 3 hours
  • Planned
    October 29, 2025 at 2:00 AM
    Planned
    October 29, 2025 at 2:00 AM

    NTT, one of our tier 1 carriers, will be performing software upgrades to a core router during this maintenance window in Equinix LD8, London Docklands. Traffic will automatically reroute via alternative paths during this time.

LONAP Peering Maintenance
Scheduled for October 27, 2025 at 11:30 PM – October 28, 2025 at 2:30 AM about 3 hours
  • Planned
    October 27, 2025 at 11:30 PM
    Planned
    October 27, 2025 at 11:30 PM

    During the specified time below, LONAP will be moving all member 1GE/10GE and some 100GE ports to new switch hardware in Equinix LD8/Harbour Exchange.

    From: Mon 2025-10-27 23:30 UTC (23:30 UK)

    To: Tue 2025-10-28 02:30 UTC (02:30 UK)

    To minimise impact during the maintenance, LONAP will apply an ACL to gracefully close BGP sessions for affected ports (BGP Session Culling)

    The ACL will remain in place until we have verified the maintenance is successful. Traffic on the FyfeWeb network will reroute via alternative paths during this time.

Network issue Wolverhampton
  • Resolved
    Resolved

    We have now seen full service recovery after swapping the affected device, this required a full reconfiguration due to various unexpected issues encountered along the way, which delayed the recovery process.

    I would like to take this opportunity to apologise to you for any inconvenience caused this evening by the outage, as well as thanking you for your patience and support. These issues fall well below the standard of high quality service we want to provide, and for that we are truly sorry. Rest assured, throughout the incident we were working as quickly as possible to restore service.

    We are continually investing in our network to increase reliability throughout, and will continue doing so. As always, if you have any issues please get in touch.

  • Update
    Update

    We have an ETA of around 60-90 minutes for full recovery, some services such as cPanel etc are recovered.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    The issue has re-occurred. We are going to perform a device swap, the new device is currently being prepared.

  • Update
    Update

    We are still monitoring the device for any further issues.

  • Monitoring
    Monitoring

    The device has been rebooted and is now back online, apologies for any inconvenience caused. We are still monitoring for further issues, a replacement device has been sourced and will be swapped out if the issue occurs again.

    We're currently checking the logs on the device but at first glance it appears as if the device crashed.

  • Update
    Update

    We have identified an issue with core1-dc2.wlv - one of our core routers. We are still working on a fix.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Reliance House Power Works
  • Completed
    October 22, 2025 at 12:00 AM
    Completed
    October 22, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    October 21, 2025 at 10:00 PM
    In progress
    October 21, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 21, 2025 at 10:00 PM
    Planned
    October 21, 2025 at 10:00 PM

    On the 21st October, we will be carrying out essential work to replace an isolator powering some plant equipment at our Reliance House data centre facility. Power should be considered at risk for the duration of this maintenance window. If you have any questions, please don't hesitate to contact us.

Core Router Issue
  • Resolved
    Resolved

    This incident has been resolved, we have observed stability since performing the swap.

  • Monitoring
    Monitoring

    Services are now back online and we are monitoring for any further issues.

  • Update
    Update

    The new device has been installed and is booting.

  • Update
    Update

    The faulty device is now being replaced. Services will drop.

  • Update
    Update

    We are now preparing the new device, please stand by for further updates.

  • Update
    Update

    The work has been delayed due to issues with travel - the engineer is 30 minutes away from the data centre and will perform the device swap shortly. The device is currently still flapping up and down.

  • Update
    Update

    A network engineer has been dispatched to the data centre and will perform remedial works between 10 PM and 11 PM this evening.

  • Update
    Update

    We have located a replacement device in stores and will organise a device replacement this evening. This will cause a drop to all services connected to this router, a time will be confirmed within the next 6-7 hours.

  • Identified
    Identified

    We have identified a potential hardware issue with one of our core routers in Wolverhampton, core0-dc2.wlv where the device is randomly rebooting due to an apparent hardware problem. We're currently organising the installation of a new replacement device and this will be swapped out over the weekend due to the reliability issues of the current device.

    We apologise for any inconvenience this is causing you.

Sep 2025

CP01: cPanel Hosting LiteSpeed Updates
  • Completed
    September 17, 2025 at 10:01 PM
    Completed
    September 17, 2025 at 10:01 PM

    Maintenance has completed successfully, the update has been installed.

  • In progress
    September 17, 2025 at 10:00 PM
    In progress
    September 17, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 17, 2025 at 10:00 PM
    Planned
    September 17, 2025 at 10:00 PM

    During the specified time below, we will be performing updates to the LiteSpeed Web Server on our CP01 cPanel web hosting server.

    We don't expect any major impact, but the LiteSpeed service will be restarted, which may cause a brief blip in the reachability of websites.

DC1/DC2 Core Network Upgrades
  • Completed
    September 13, 2025 at 12:00 AM
    Completed
    September 13, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    September 12, 2025 at 11:00 PM
    In progress
    September 12, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    September 12, 2025 at 11:00 PM
    Planned
    September 12, 2025 at 11:00 PM

    During this maintenance window, we will be performing upgrades to both core routers in our West Midlands data centres.

    Customers directly attached to these devices, which is limited to some Virtual Private Servers & Dedicated servers, as well as web hosting services, will experience a brief drop of network connectivity for around 15 minutes. This work is being carried out by engineers when traffic levels are at their lowest.

    If you have any questions, please don't hesitate to get in touch.

Aug 2025

Network issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We have identified a potential network issue and are looking into it.

Power Issues at Reliance House, Newcastle.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are still monitoring for further issues, but we have observed good stability so far. Another update will be provided within the next 6 hours, and then the incident will be marked as resolved.

  • Update
    Update

    We had an electrical issue impacting some cooling circuits within the data centre facility. Engineers have performing remedial works and are monitoring closely.

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring our systems, with engineers on-site.

  • Investigating
    Investigating

    We are aware of, and are currently investigating, issues with power at our Reliance House facility in Newcastle. Our team are on-site and are actively working to restore services as quickly as possible.

    We apologise for any inconvenience this may cause you and a full Reason for Outage Report shall be made available upon request at a later date.

    Please note only Dedicated Servers and Colocation within Reliance House only are affected.

Aug 2025 to Oct 2025

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