Network Services

99.97 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 202399.87% uptime

Data Centres

99.99 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 202399.87% uptime

Web Hosting

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

VPS (Public Cloud)

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Private Cloud & Dedicated Servers

99.98 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 202399.87% uptime

Hosted Mail Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Notice history

Aug 2023

Transit Provider Emergency Maintenance
  • Completed
    August 28, 2023 at 10:17 AM

    The London network has now been fully rebuilt by the provider, and is now part of the new global network. Going forward, we don’t expect to see any further issues - but if we do, we’ll instigate our backup plans.

  • Update
    August 26, 2023 at 4:16 PM

    The provider has stated that they are still working on this, and are having to rebuild quite a lot of their network in London due to discovering some underlying issues. No impact is expected at the moment, but services are "at-risk" whilst the work is carried out.

  • Update
    August 26, 2023 at 1:19 PM

    Maintenance is still in progress with this. Traffic has been re-routed via alternative paths, so no impact has been seen. We're extending this window by another hour, just to ensure we have enough time to get the "all clear"

  • In progress
    August 26, 2023 at 11:30 AM

    Maintenance is now in progress

  • Planned
    August 26, 2023 at 11:30 AM

    Our transit provider, Global Secure Layer, had network hardware shipped to London earlier this month which was found to be dead on arrival. The replacement units have arrived and completed all tests. These will be installed to complete the required upgrades for their EMEA network.

    This maintenance window was created by them due to the issues they saw the other night - any occasional previous ~10-minute drops should be resolved going forward, once this work has been completed. FyfeWeb is in direct contact with the CEO/CTO at this time, ensuring we're constantly kept up to date with what's going on.

    They expect outages to last less than 10 minutes during this maintenance window.

Network Issue - Newcastle
  • Resolved

    As you may be aware, FyfeWeb runs its own 100Gbps+ IP network, spanning 6 UK-based data centres. In March this year, we had a project on to bring in an additional DDoS mitigation service from Global Secure Layer, who operate a global IP Transit network with inline DDoS Protection. When the project was completed in March, everything ran solid for about 3 months until we started to see some issues in July/August. I've now escalated this to the CTO of GSL, and after a couple of hours discussing the issues, I know understand what's going on - and what's being done to fix it. Ultimately, GSL are building a new global network - with many sites now migrated over, London is ready to be migrated to the new network. I'm being told that we should see around ~1 minute of traffic impact whilst this is carried out, and after that, there should be no further issues. However, that being said, we are still looking to add further resilience to this service as soon as possible. Thank you for your patience so far.

  • Monitoring

    The provider has stated that they've had a subsea cable failure which has caused the issue. Although the outage only lasted 11 minutes, we're wanting to improve reliability on this service. More information on this will follow in the coming days.

  • Identified

    Service has been restored - we're finding out what happened with the provider at the moment.

  • Investigating

    We are currently investigating this incident. Updates to follow. It looks as if this is an issue with GSL, one of our DDoS-protected IP transit providers.

Jul 2023

No notices reported this month

Jul 2023 to Sep 2023