FyfeWeb - Notice history

All systems operational

Bare Metal (Dedicated Servers) - Operational

Internal Systems - Operational

Hosted Virtual Machines & VDS - Operational

Virtual Private Servers (Public Cloud) - Operational

Web Hosting Services - Operational

Notice history

Feb 2025

Upstream Transit Issue (GTT)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We suspect there has been a device outage on GTTs end, as traffic is no longer flowing via Telehouse North. The 2-3 minute outage experienced can be put down to any traffic flowing via THN to GTT being cut off in a non-graceful state, as well as BGP hold-timers expiring and route reconvergence. We'll be monitoring for the next 24 hours, and will post any further updates here.

  • Identified
    Identified

    We have identified an issue which seems to have impacted some services across our network for around 30-60 seconds, the issue is further upstream to our network and we have contacted the provider. We will update this status message again shortly with more information.

Network Issue - Newcastle DC
  • Resolved
    Resolved

    This incident has been resolved, and the root cause identified. Please get in touch should you have any questions, and apologies for any inconvenience this may have caused.

  • Identified
    Identified

    We have located the issue, there was a failed SFP module on a core device. This has since been replaced, and has restored service.

  • Investigating
    Investigating

    We are aware of an issue impacting connectivity at our Newcastle data centre. We believe this may potentially be a failure of a core device. We have engineers on-site investigating this as a matter of urgency. We will provide another update shortly.

Network Issue Newcastle
  • Resolved
    Resolved

    We've implemented some fixes to the configuration of our routing between Newcastle and London, this has been tested and confirmed to be working now. The core link that was flapping has been taken out of service until we're happy it's not going down repeatedly again. We apologise for any issues this may have caused you this morning.

  • Monitoring
    Monitoring

    The core link is now back online, but is flapping up and down, we're currently in the process of disabling this link until the issue is resolved.

  • Identified
    Identified

    We identified a core link to London failed, this has since failed over to another link.

Jan 2025

Emergency Maintenance - Core Links, Newcastle
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We've swapped the relevant core links around, and services should be recovering now.

  • Identified
    Identified

    We're having to swap some core links around in our data centre in Newcastle. This may cause a brief outage of around 5 minutes whilst routes reconverge within the network. We apologise for any inconvenience this may cause.

Cloud03 VPS Node Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We've performed a hard reboot of the server, and are currently monitoring the startup process for any errors.

  • Investigating
    Investigating

    We are currently investigating an incident regarding our Cloud03 VPS node becoming unresponsive. This may cause issues with your VPS, if it's located on this node. We hope to have an update ASAP.

Dec 2024

Network Maintenance - Core Switch (DC2 WLV)
  • Completed
    December 06, 2024 at 12:51 AM
    Completed
    December 06, 2024 at 12:51 AM

    This has been completed, please get in touch if you have any issues.

  • Update
    December 06, 2024 at 12:33 AM
    In progress
    December 06, 2024 at 12:33 AM

    We've swapped all ports to the new device, we are currently checking for any issues.

  • Update
    December 05, 2024 at 11:06 PM
    In progress
    December 05, 2024 at 11:06 PM

    We are currently preparing to move customer access ports over to the new switch. There will be a drop in connectivity when this is done.

  • In progress
    December 05, 2024 at 11:00 PM
    In progress
    December 05, 2024 at 11:00 PM
    Maintenance is now in progress
  • Update
    December 05, 2024 at 11:00 PM
    Planned
    December 05, 2024 at 11:00 PM

    During this maintenance window, we will be performing upgrades to one of our core switches in our DC2 data centre, West Midlands.

    Customers directly attached to this device, which is limited to some Virtual Private Servers & Dedicated servers, will experience a brief drop of network connectivity for around 10 minutes.

    If you have any questions, please don't hesitate to get in touch.

  • Planned
    November 24, 2024 at 1:38 PM
    Planned
    November 24, 2024 at 1:38 PM

    Please note that the window for the maintenance is from 11 PM to 12 AM - not 11 AM.

Dec 2024 to Feb 2025

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