FyfeWeb - Notice history

Services have remained stable since the previous update.

Separate to this incident, this router is due to be upgraded with newer routing-engines. This work will now be prioritised and will be scheduled as a new maintenance window, to be announced in due course.

Root Cause Analysis

We identified an issue with the primary routing-engine in core1-dc1, the core router in DC1.

We have manually switched mastership to the backup routing-engine without graceful-switchover which has caused all protocols to flap and re-converge on this router.

Services have now recovered and the router is stable, however if you are still experiencing issues please get in touch.

We are still investigating the incident - the issue appears to be related to connectivity with an upstream provider within this facility from our core router. We are currently in contact with the provider in question. There is no ETA at this time, but we're trying to get this resovled as quickly as possible.

This incident has been resolved, with director involvement. If you require an RFO, please do get in touch. We apologise for any inconvenience caused by this outage.

We have replaced the optic with a new one, and normal service has resumed.

We have identified that the issue is related to a faulty SFP module on one of our core network links from Newcastle back to Equinix LD8 in London, most traffic passing through this link is being dropped at present, we're working to replace the module now.